Shipping Policy

We ship every Hartwen order from our overseas fulfilment centre to addresses in the United Kingdom. The timings and costs below are written out in full, so there are no surprises after you order.

Order Cut-off Time

4:00 PM (Europe/London), Monday through Friday.

Order Processing Time

2–3 business days, Monday to Friday, excluding UK bank holidays. Orders placed before 4:00 PM (Europe/London) enter processing the same day. Orders placed after the cut-off, at weekends, or on a bank holiday are processed on the next business day.

Order Transit Time

Once processed, orders ship from our overseas fulfilment centre, clear customs, and are delivered by Royal Mail within 4–8 business days (Monday to Friday).

Total Delivery Time

6–11 business days from the moment you place your order. That is processing time plus transit time, added together.

These are real timings for parcels travelling from our overseas fulfilment centre. We would rather tell you eleven days and arrive in seven than promise three and leave you waiting by the door.

Shipping Cost

Free shipping on all orders to the United Kingdom. There is no minimum spend and no surcharge added at checkout. The price shown on the product page is the price you pay.

Where We Ship

We currently ship to addresses within the United Kingdom, including Northern Ireland, the Scottish Highlands, and the Islands. We do not ship outside the UK at this time. If you are elsewhere and would like to order, write to us and we will tell you honestly whether we can help.

Order Tracking

You will receive a tracking number by email as soon as your parcel leaves our fulfilment centre. Tracking can take 2–3 days to begin updating after dispatch. This is normal and does not mean your parcel is lost.

Customs and Duties

Any customs duties or import taxes on your order are covered by us. You will not be asked to pay anything extra when your parcel is delivered. In the unlikely event that a carrier does request a payment from you, send us the paperwork and we will reimburse you in full.

Delays

Once a parcel is with the carrier, delays in customs or within the postal network are outside our control. We will always tell you what we know. If your parcel has not arrived within 15 business days of dispatch, contact us and we will either replace it or refund you.

Incorrect Addresses

Please check your delivery address before completing your order. If you spot a mistake, email us straight away. We can usually correct it while the order is still being processed. Once a parcel has shipped, the address can no longer be changed.