Legal Notice

This page sets out who runs hartwen.com, how to reach us, and the rules that apply to the website.

Website Operator

hartwen.com is an online shop run by Adrian Mandru, trading as Hartwen.

How to Contact Us

Email: support@hartwen.com
Phone: +44 7418 377234
Correspondence and returns address: 16 Balham Hill, London SW12 9DY, United Kingdom
Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (Europe/London)

This is our UK correspondence and returns address, not a shop or a warehouse. Please email us before sending anything here, including returns.

Hosting

This website and its checkout are hosted by Shopify.

Content and Intellectual Property

All text, photography and design on this website belong to Hartwen or are used with permission. You may not copy or reuse them commercially without our written consent.

We describe our products as accurately as we can. If you spot an error, please tell us and we will correct it.

Links to Other Websites

Where we link to other websites, such as a carrier’s tracking page or the Information Commissioner’s Office, we do so for your convenience. We are not responsible for the content of those websites.

Our Policies

The terms that apply when you buy from us are set out in our Terms of Service, Shipping Policy, Refund & Return Policy, Payment Policy, Billing Terms and Conditions, Privacy Policy and Cookie Policy.

Governing Law

This website and any purchase made through it are governed by the laws of England and Wales. Nothing on this page affects your statutory rights as a consumer.

Last updated: 30 October 2026.