Contact Us
There is a person at the other end of this page, and we answer within a day on weekdays. Whether it is a sizing question before you buy or something that has gone wrong after, write to us and we will sort it out.
This is the fastest way to reach us, and it reaches a real inbox that is read every working day.
Phone
Monday to Friday, during the hours below. If we cannot pick up, email us and we will come back to you faster.
Our Address
16 Balham Hill
London SW12 9DY
United Kingdom
This is our UK correspondence and returns address, not a shop or a warehouse. Please email us before sending anything here, including returns.
Customer Service Hours
Monday – Friday, 9:00 AM – 5:00 PM (Europe/London)
We respond to emails within 24 hours on weekdays. Messages sent at the weekend are answered on Monday.
What to Include
It saves us both a round trip if your first message already has:
- Your order number, if you have already bought something
- For sizing questions: your dog’s breed, weight, and length from chest to base of tail
- For anything damaged or faulty: a photograph
Before You Write
A few things are answered faster on their own pages:
Send Us a Message
Use the form below and we will reply to the email address you give us.