Billing Terms and Conditions

These terms explain how and when you are charged when you buy from Hartwen. They sit alongside our Payment Policy and our Terms of Service.

Prices

All prices are shown in pounds sterling (GBP) and include UK VAT where applicable. Delivery to UK addresses is free, so the price on the product page is the price you pay. There are no hidden charges added at checkout.

When You Are Charged

Your card or digital wallet is authorised for the full order total when you place your order, and the payment is collected before your order is dispatched. We do not take deposits, instalments or recurring payments, and we do not store your card to charge it later.

Payment Methods

The payment methods available to you are shown at checkout before you pay. The current list is in our Payment Policy.

Order Confirmation and Receipt

After you place your order you will receive an order confirmation by email. It shows what you bought, the price you paid and your delivery address. Keep it as your receipt.

What Appears on Your Statement

The charge appears on your card or bank statement as Hartwen. If you do not recognise a charge, please contact us before raising a dispute with your bank. We can usually resolve it faster.

Pricing Errors

If a product is listed at an obviously incorrect price because of a technical error, we may cancel the order and refund you in full rather than fulfil it. We will always contact you first.

Cancellations and Refunds

You can cancel free of charge before your order ships. Refunds are made to the original payment method, within 10 business days of your return reaching us. Full details are in our Refund & Return Policy.